You don’t get a second chance to make a first impression

We spend a lot of time training our staff on simple elements that we believe make a big difference. Whether that be the tone, manner and phraseology we use in how we greet our clients, answering the phone within 2 rings, responding to clients quickly and effectively, ideally within half day and worst case 24hr, easy to use guides…the list goes on. We strive to give the customer a warm, reassuring and positive feeling from the very beginning.