We keep this Policy under regular review. This Privacy Policy was last updated on June 2026.
Scopescheme Limited T/A Daniel Cobb Estate Agents ("we", "us", "our") is committed to protecting your personal information. We are the controller of your personal data, which means we are responsible for deciding how and why it is used.
This privacy notice tells you what to expect us to do with your personal information when you use our services as a buyer, seller, landlord, tenant or applicant, when you visit our website, or when you otherwise deal with us. It covers:
- Who we are and how to contact us
- What information we collect, use, and why
- Where we get personal information from
- Our lawful bases for using your information
- How long we keep your information
- How and where we store your information
- Who we share your information with
- Your data protection rights
- How to control your information and opt out of marketing
- Cookies
- How to complain
1. Who we are and how to contact us
| Company | Scopescheme Limited T/A Daniel Cobb Estate Agents |
| Company number | 02964068 |
| Address | 191 Kennington Lane, London, SE11 5QS |
| Telephone | 020 7222 1000 |
| enquiries@danielcobb.co.uk | |
| Data protection queries | compliance@danielcobb.co.uk |
2. What information we collect, use, and why
To provide our services (sales, lettings and property management)
- Names and contact details
- Addresses
- Date of birth
- Property requirements and viewing or purchase history
- Financial position and payment details (including card or bank information for transfers and direct debits)
- Credit reference information
- Identification documents (for example passports or driving licences)
- Photographs or video recordings (for example property marketing material)
- Call recordings
- Records of meetings and decisions
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
For service updates and marketing
- Names and contact details
- Addresses
- Marketing preferences and records of consent, where appropriate
- Property requirements, and purchase or viewing history
- IP addresses and website user journey information
To comply with legal requirements (including anti-money laundering checks)
- Name and contact information
- Identification documents
- Financial transaction information
- Any other personal information required to comply with our legal obligations
For recruitment
- Contact details, date of birth and National Insurance number
- Copies of passports or other photo ID, and right to work information
- Employment and education history, including references
- Details of any criminal record checks (for example DBS checks) and security clearance, where relevant to the role
For dealing with queries, complaints or claims
- Names, contact details and addresses
- Correspondence and call recordings
- Information relating to health and safety, where relevant
3. Where we get personal information from
- Directly from you, when you register with us, enquire about a property, instruct us, or otherwise contact us
- Credit reference agencies
- Third parties involved in your transaction, such as solicitors, mortgage brokers or referencing providers
4. Our lawful bases for using your information
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. The lawful basis we rely on can affect which data protection rights apply (see section 8). You can find out more about lawful bases on the ICO's website (ico.org.uk).
To provide our services
- Consent – where we have your permission after giving you all the relevant information. You can withdraw your consent at any time.
- Contract – where we have to use your information to enter into or carry out a contract with you.
- Legal obligation – where we have to use your information to comply with the law, for example anti-money laundering legislation.
- Legitimate interests – where using your information benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. Our legitimate interests are set out below.
Our legitimate interests for providing services:
As an estate agency, we collect and use personal information (such as names, contact details, property requirements, financial position, and proof of identity) because it is necessary to deliver our core services: marketing properties, arranging viewings, matching buyers and tenants with suitable properties, progressing sales and lettings, and communicating with clients and applicants throughout these transactions.
This processing benefits the individuals concerned as well as our business. Sellers and landlords benefit because we can market their property effectively and identify genuine, suitable buyers or tenants. Buyers and tenants benefit because we can notify them of properties matching their stated requirements and keep them informed of progress on their transaction. It also enables us to respond to enquiries promptly, maintain accurate records, and resolve any disputes or complaints fairly.
The benefits outweigh the risks because the information we collect is limited to what individuals would reasonably expect an estate agent to need, and the processing is within their reasonable expectations: someone registering interest in a property expects to be contacted about it. We do not use the information in unexpected or intrusive ways, we do not sell it to third parties, and we keep it secure and only for as long as necessary. You can object to this processing at any time, and we make this easy to do.
For service updates and marketing
- Consent – where required for electronic marketing, we will ask for your permission, which you can withdraw at any time.
- Legitimate interests – our legitimate interests are set out below.
Our legitimate interests for service updates and marketing:
We use personal information (such as names, contact details, and property requirements or preferences) to send service updates and direct marketing. Service updates include information about the progress of a sale or letting, changes to our services and appointment reminders. Marketing includes property alerts matched to your stated requirements, market updates, and information about our services that may be relevant to you, such as valuations for past clients.
This benefits you as well as our business: buyers and tenants receive timely alerts about matching properties, sellers and landlords have their properties promoted to people with genuine interest, and clients receive relevant market information. The benefits outweigh the risks because we only send communications relevant to your relationship with us, we do not send excessive or intrusive communications, we do not sell or share your contact details with third parties for their own marketing, and we comply with the rules on electronic marketing. Every marketing message includes a clear and simple way to opt out, and we act on opt-outs promptly. We do not market to children.
Crime prevention
We may also use personal information where we need to prevent, detect or investigate a crime, including the apprehension and prosecution of offenders (a recognised legitimate interest under UK data protection law).
To comply with legal requirements, for recruitment, and for queries, complaints or claims
- Contract – where we have to use your information to enter into or carry out a contract with you.
- Legal obligation – where we have to use your information to comply with the law.
5. How long we keep your information
We only keep your personal information for as long as we need it for the purposes described in this notice, to comply with our legal obligations, or to deal with any complaints or claims. As a guide:
- Records relating to a sale, letting or tenancy: for the duration of the transaction or tenancy and for 6 years afterwards, in line with limitation periods for legal claims
- Anti-money laundering records (identification documents and verification checks): 5 years after the end of our business relationship with you, as required by law
- Marketing information: until you opt out or until we no longer have a reason to contact you
- Unsuccessful job applications: 6 months after the recruitment process ends
- Call recordings: 3 years
When we no longer need your information, we securely delete or anonymise it.
6. How and where we store your information
Your information is stored within the United Kingdom and/or the European Economic Area ("EEA"). If we ever need to transfer your information outside the UK or EEA, we will only do so where appropriate safeguards required by data protection law are in place.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and the regulator of a breach where we are legally required to do so.
7. Who we share your information with
We may share your information with third parties where this is necessary to deliver our services or where we have another lawful reason to do so. These include:
- Contractors
- Mortgage brokers and lenders
- Solicitors and conveyancers
- Surveyors
- Photographers, floorplanners and EPC engineers
- For Sale / To Let board companies
- Tenant referencing and credit reference agencies
- Other agents, for the purpose of receiving due commission where we have introduced you to a property
- Providers of services on our behalf, such as payment processing, anti-money laundering and due diligence searches, IT, advertising and marketing
- Professional or legal advisors, external auditors or inspectors
- Financial or fraud investigation authorities and relevant regulatory authorities
- Organisations we are legally obliged to share personal information with
Where third parties process your information on our behalf, we ensure it is processed securely and in accordance with data protection law.
If we sell, transfer or merge parts of our business or assets, or acquire or merge with another business, your information may be shared with the new owners, who may use it in the same way as set out in this privacy notice.
We may compile anonymised statistics about the use of our website, such as traffic and usage patterns. This data does not include any personal information and may be shared with third parties such as prospective investors, affiliates, partners and advertisers.
In certain circumstances we may be legally required to share your information, for example where we are involved in legal proceedings or complying with legislation, a court order or a governmental authority.
8. Your data protection rights
Under UK data protection law you have rights over your personal information, although some exemptions may apply depending on the lawful basis we rely on:
- Right of access – you can ask us for copies of your personal information and details about how we use it.
- Right to rectification – you can ask us to correct personal information you think is inaccurate or incomplete.
- Right to erasure – you can ask us to delete your personal information.
- Right to restriction – you can ask us to limit how we use your personal information.
- Right to object – you can object to our use of your personal information, including for direct marketing.
- Right to data portability – you can ask us to transfer the information you gave us to another organisation, or to you.
- Right to withdraw consent – where we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, contact us using the details in section 1. We will respond without undue delay and in any event within one month, unless your request is particularly complex. We will not charge a fee unless your request is manifestly unfounded or excessive. You can read more about these rights and any exemptions on the ICO's website (ico.org.uk).
9. How to control your information and opt out of marketing
When you submit personal information to us, you will be given options to restrict how we use it. In particular, you can opt out of marketing communications at any time by:
- Declining marketing when you first provide your details
- Using the unsubscribe link in any of our emails
- Emailing compliance@danielcobb.co.uk
You may use parts of our website without providing personal information. However, where personal information is needed for a particular service, we will tell you at the point you ask for it; if you choose to withhold it, we may not be able to provide that service.
10. Cookies
Our website uses cookies and similar technologies to make the site work, to understand how it is used, and to support our marketing. You can manage or restrict cookies through your browser settings and through the cookie controls on our website. For full details, please see our separate Cookie Policy: https://www.danielcobb.co.uk/cookie-policy
11. How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us:
| enquiries@danielcobb.co.uk | |
| Telephone | 020 7222 1000 |
| Post | 191 Kennington Lane, London SE11 5QS |
If you remain unhappy with how we have used your information after raising a complaint with us, you can also complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113 | Website: ico.org.uk/make-a-complaint
Our full complaints procedure can be found here: https://www.danielcobb.co.uk/images/COMPLAINTS_PROCEDURE.pdf
12. Changes to this privacy notice
We keep this privacy notice under regular review and may update it from time to time. Any changes will be posted on our website, and the date at the top of this notice shows when it was last updated.